User testing

During the design process a lot of assumptions are being made. The goal of user testing is to find out what your customers think. User testing is a critical phase of the service design process: getting the prototype into the hands of the people you’re designing for. Without input from the end-user it’s impossible to know if a service innovation is on target or not. Feedback from users is used as fuel to evolve your design.

After the tests you leave with a customer journey that is actually validated. That’s most valuable for our organisation.

— Nikki de Greef Marketing & Communication advisor, Liander
Want to get valuable feedback at an early stage?

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Interaction design

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Service Design toolkit

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Usability testing

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UX design sprint

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Prototyping

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Design sprint

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Service blueprint

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Brand strategy

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Value proposition

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Customer journey mapping