Designing great employee experience – how does it work?
Employee experience is founded on the same principles as customer experience, looking into pains, gains, needs and emotions of people to design relevant experiences for them. The nuance found in EX is that the customer is actually an employee of the organisation and the experience is framed within their daily job.
From that perspective, it is not a surprise to see that the design process for EX and CX are very similar. And as CX is a much more experienced discipline, EX can therefore learn from its older sibling – so let us use those employee personas and employee journeys to make the right decisions.