When to use a Design Sprint.
Are you planning an innovation that has a high impact on the user? Or are you facing a huge investment for a certain feature or innovation? At such moments it is wise to use a design sprint. At the end of the week, it is clear whether you should progress with your idea or that you need to pivot.
We often use the Design Sprint as the bridge from Service Design to UX design. After all, we are testing the riskiest concepts resulting from the desired customer journey (service design). The outcomes give us insights in which ideas are worth your investment, and accordingly how the roadmap needs to be adjusted. From that point on the UX design starts.