Think big, start small.
Transformation does not happen within a few months as we are talking changing our behaviour and they way we work together. Our framework is perfect for developing absolute plans, while understanding what needs to be build and implemented on a short term level.
We will always start small and iterate (like designers do) by involving key stakeholders and letting the organisation experience the value of CX. One step at a time we will define and refine your plan for the next 3 months.
We will slowly build your CX performance as practical, feasible and effective as possible – for you and your team.