4. Make it sticky
On paper, CX management can enable a way of working that is truly customer-centric, data-driven, and accessible to everyone in the organization. In practice, simply creating a dashboard won’t automatically unlock that potential. CX management dashboards won’t magically start using themselves. To embed them within organizations you need to carefully consider the customer perspective, how to make it actionable, and how to guide your teams towards a more CX-mature way of working. These are the types of challenges we face daily as customer experience experts, making us ideally positioned to help out
Interested to read more about customer experience management? Check out one of our blogs for more details about our approach to customer experience management.
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