We design services people love to use.
Customer & design research
We immerse ourselves deeply into the customer’s mind and their context to find insights that will help refine and grow your business.
Customer journey mapping
Visualize your customer experience with an engaging customer journey map. Apply a dozen strategies to incrementally improve your service or develop radically new propositions.
Prototyping & user testing
Validate your business ideas in 5 days: from an idea to a user-tested prototype. Eliminate uncertainty and endless discussion with your team, develop compelling services and increase your speed to market.
Our UX design team in Amsterdam makes sure your Service Design strategy is translated in clever digital products that people love to use. Making sure our in-depth insights are realised through fingerlicking interaction, visual and motion design.
Offer better experiences to your customers by making service design thinking part of your own organisational culture. We develop and run in-house CX programmes, training, masterclasses, projects and toolkits.
Engage your workforce by create valuable employee experiences and redesign HR services.
Ten years of Koos (part 2)
Ten years of Koos (part 1)
Employee experience exceeds HR
Abandoning suit and tie to become a Service Designer
Touchpoint Strategy Canvas – a practical tool for combining service design with UX design
3 pitfalls in combining service design with UX design
Looking back at the Service Design Experience 2019
The Service Design Maturity Model: An Introduction
Service design in Shanghai
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