We design services that people love to use.
Customer & design research
We immerse ourselves deeply into the customer’s mind and their context to find insights that will help refine and grow your business.
Customer journey mapping
Visualize your customer experience with an engaging customer journey map. Apply a dozen strategies to incrementally improve your service or develop radically new propositions.
Prototyping & user testing
Validate your business ideas in 5 days: from an idea to a user-tested prototype. Eliminate uncertainty and endless discussion with your team, develop compelling services and increase your speed to market.
App & web design
We design clever digital services and products that people love to use. This way we create great brand experiences and more business for our customers.
Offer better experiences to your customers by making service design thinking part of your own organisational culture. We develop and run in-house CX programmes, training, masterclasses, projects and toolkits.
Bridging the gap between Service Design and Scrum: Why UX is key.
Koos’ brandmodel – Map and leverage the strengths of your organisation
Best insights of the Service Design Experience in Lisbon
Six ways to measure the impact of your service design efforts
Dear UX-ers: the future is human
Redesigning the Portuguese Postal Service
7 UX principles by a Service Designer
How to avoid pitfalls when becoming more customer centric
Service hacks: making use of resourceful customers for service innovation.
Nudge your customers wisely
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