Together with VGZ and BENU we set a strategy for a change! We considered the ease and level of implementation (system, process, experience) as well as the impact of the implementation of the selected concepts. Based on these outcomes, several concepts were nominated for further development. To ensure progress we hosted an internal session inside VGZ concerning the realisation of next steps; teams were set up and responsibilities were divided. Everybody again joined in, motivated to get the job done.
From the 7 concepts, VGZ selected 4 to carry out first. These projects have been running at the same time, and BENU has co-run one of them. We are glad to have contributed as well, by leading the development, prototyping and testing of a toolkit for pharmacists that describes the best way to carry out the conversation at the counter: the first time it becomes clear for a patient that a medicine switch has occurred for him/her. This toolkit is now in use in over 400 pharmacies in the Netherlands, improving the patient’s experiences every day.