A diferença entre Design Thinking e Service Design

Robbert-Jan van Oeveren
Set 17, 2018 · 3 min Lê

A ponte entre o Service Design e o Scrum: Porque é que o UX é crucial.

O processo de Service Design garante que estás na direção certa, mas então e agora?

Hidde Burgmans
Jun 17, 2018 · 7 min Lê

Koos’ brandmodel – Map and leverage the strengths of your organisation

Based on 5 important psychological pillars, driving the ultimate brand experience The five pillars of our brandmodel are based on psycho:logical tensions in life that drive our subconscious decision making process. By developing your brand based on these tensions you’ll be able to create highly relevant brand experiences, for your customers and your employees. You [...]
Jules Prick
Jun 08, 2018 · 1 min Lê

Best insights of the Service Design Experience in Lisbon

In the first week of July 2017, Koos Service Design hosted the second edition of the Service Design Experience (SDE) in sunny Lisbon Portugal.

Jules Prick
Mai 07, 2018 · 7 min Lê

Six ways to measure the impact of your service design efforts

As service design is increasingly finding its way to service oriented organisations, they realise that customer experience is becoming an important business objective. As a result, companies need to be clear about the impact of service design efforts on business results.

Niels Corsten
Dez 21, 2017 · 10 min Lê

Dear UX-ers: the future is human

A visit to a UX conference in Poland taught me that the future of UX is human.

Jeroen Otte
Dez 17, 2017 · 9 min Lê

Redesign do Serviço Postal português

Um objetivo claro, um processo de design fuzzy e resultados fantásticos.

Hidde Burgmans
Out 01, 2017 · 8 min Lê

7 princípios de UX por um Service Designer

maximise the output of Service Design and UX combined.

Hidde Burgmans
Jul 24, 2017 · 11 min Lê

How to avoid pitfalls when becoming more customer centric

In service design, customer centricity is one of the five basic principles. There are four pitfalls we encounter helping our clients becoming more customer centric. Here’s how to avoid them.

Nathalie Meuleman
Mai 15, 2017 · 5 min Lê

Service hacks: making use of resourceful customers for service innovation.

Moments where customers use the service in unexpected ways are called ‘service hacks’. Although service hacks are not dictated by the company, they do influence the experience of the customer and thus customer satisfaction.

Niels Corsten
Mai 15, 2017 · 2 min Lê

Nudge your customers wisely

People are lazy in both thought and action. When we face two options, we will most likely choose the path of least resistance.

Jeroen Otte
Dez 08, 2016 · 6 min Lê

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