Curious how we helped others? Take a pick from our project cases.

Type of projects
all projects all projects Digitalisation Government Healthcare Insurance Sustainability

Together, let’s create experiences and products that conquer customers’ hearts and build future-proof businesses.

Over the years, we have gained in-depth knowledge about many different industries. Explore our collaborations and find out how we can be a good match!

Opening up society for 17 million Dutch inhabitants

Dutch Ministry of Health, Welfare and Sport

Inclusive, privacy-friendly and transparent covid certificate solutions to facilitate life during the pandemic for Dutch society.

Combining AI and Design within the world’s largest Online Marketplace

OLX

A collaborative innovation lab combining data science and design to develop future-proof, human-centred solutions with AI at its core.

25% time saved on patient contact by developing an A+ digital portal

Eurocross Assistance

Setting up an online patient portal to enable optimal customer experience when facing medical assistance abroad.

33% decrease in the drop-out rate of the appointment booking process through digitisation

CUF

Redesigning the MyCUF app to be seamlessly integrated into the patient's medical appointment journey.

30,000 employees positively impacted by an improved Employee Experience

Sonae MC

Co-creating a purposeful Employee Experience within the largest Portuguese food retailer, contributing to a happier and more motivated organisation.

71% of Dutch youth encouraged to take the train more often using a youth railway card

The Dutch Railway

Inspiring Dutch youth taking the train by creating a tailored experience.

Let’s join forces!

Can’t find a similar industry? We like new challenges. Just give us a call for a tailored approach.

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13% increase in customer satisfaction through customer-centric approaches

VGZ

Putting the customer at the heart of the biggest Dutch health insurer to boost customer satisfaction and improve their services.

From a linear to a circular renovation process in urban water management

RIONED

Making a circular process concrete by aligning stakeholders in the transition towards the circular economy.

Improving the transition towards a care home

RAK

An informative website, that guides elderly and their loved ones through the care process, step by step.

40% reduction of late payments for customers with payment difficulties through empathy

Telecom provider KPN

Creating a more empathic customer experience to help prevent financially troubled customers.

400 pharmacies using a new toolkit to improve patients’ experience every day

Zorgverlener VGZ

Reducing stress in pharmacies for all parties involved through smoother medicine switches and a holistic approach.

Running 4 experiments to reduce risks and uncertainty for Randstad’s new business idea

Randstad

From a raw business idea into a validated value proposition, clarifying what coaching specifications and price fit the target group

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Can’t find a similar industry? We like new challenges. Just give us a call for a tailored approach.

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From 2 to 4,5+ app rating boost through 4 specific brand experiences

Lotto

Digitally chasing the 5-star lottery dream by improving the user experience on the app.

Implementing a user-centric approach inside an IT organisation

Siemens IT

Empower Siemens IT to become the driving force of a user-centric way of working.

It’s never too soon when it comes to education

Robo Wunderkind

Understand parents and children, aiming to improve the experience of educational toy usage.

Co-creating a toolkit for municipalities to increase circularity in public spaces

Municipality of Apeldoorn

A new process allows municipalities to scale their circular efforts when building and renovating public spaces.

9 service solution concepts launched for the identification of genetic diseases

CBR Genomics

End-to-end service solutions using genetics-based medicine as one of the possibilities for the future of preventive medicine.

Launching an innovation incubator for a Fortune 500 tech company

Setting up a stage-gated, customer-centric incubator process that allows the development of solutions based around the client’s tech.

Let’s join forces!

Can’t find a similar industry? We like new challenges. Just give us a call for a tailored approach.

Get in touch

Digitising mental health therapy, but how?

VGZ

Developing therapy need-based profiles with potential use for proposition development, commercial communication, and patient contact.

Inclusive Digital Services for the Municipality of Amsterdam

Municipality of Amsterdam

A new inclusive future-proof compass and foundation for the Municipality of Amsterdam.

Disrupting the Polish jobs market: designing a new strategy for OLX using qualitative and quantitative data

OLX Group

Gaining insight into the needs and dreams of users to shape the future of the job market.

A European player entering the wetsuit market

Deeply

Improving the current digital customer journey and helping Deeply setting out a new strategy abroad.

Combining qualitative, quantitative and trend research to discover how to actively involve patients in their care process

Zorgdomein

To facilitate healthcare consumers and find the best possible care, we actively involved them in their healthcare process.

100% validated prototype to be implemented for employees across the globe

Sonae Sierra

Let’s join forces!

Can’t find a similar industry? We like new challenges. Just give us a call for a tailored approach.

Get in touch

Facilitating 10 remote design sprints simultaneously for ING’s Innovation Bootcamp

ING

Digitally guiding 10 innovative concepts through design sprints to reach their full potential and be implemented within the organisation.

Helping elderly Moroccans in Amsterdam to understand health issues

Cordaan

Design Sprinting for sustainability in wine.

Sogrape Vinhos Portugal

Testing hypotheses on a winning sustainable strategy for Sogrape.

Building Service Design capabilities at an international bank

ING

Creating and teaching a new set of methodologies, tools and canvases that ING employees will use across the globe.

A nation-wide redesign for permit applications

Ministry of Infrastructure and Water Management

Tailoring student life to your pocket

The Student Hotel

Developing a new strategy to bring the overall student experience within the hotel industry to a whole new level.

Building a competitive mobility experience.

Justlease

Integrating Service Design into Justlease's DNA to transform into a competitive service provider.

Curious how we helped others? Take a pick from our project cases.

Type of projects all projects all projects Digitalisation Government Healthcare Insurance Sustainability

Opening up society for 17 million Dutch inhabitants

Dutch Ministry of Health, Welfare and Sport

Combining AI and Design within the world’s largest Online Marketplace

OLX

25% time saved on patient contact by developing an A+ digital portal

Eurocross Assistance

33% decrease in the drop-out rate of the appointment booking process through digitisation

CUF

30,000 employees positively impacted by an improved Employee Experience

Sonae MC

71% of Dutch youth encouraged to take the train more often using a youth railway card

The Dutch Railway

Let’s join forces!

13% increase in customer satisfaction through customer-centric approaches

VGZ

From a linear to a circular renovation process in urban water management

RIONED

Improving the transition towards a care home

RAK

40% reduction of late payments for customers with payment difficulties through empathy

Telecom provider KPN

400 pharmacies using a new toolkit to improve patients’ experience every day

Zorgverlener VGZ

Running 4 experiments to reduce risks and uncertainty for Randstad’s new business idea

Randstad

Let’s join forces!

From 2 to 4,5+ app rating boost through 4 specific brand experiences

Lotto

Implementing a user-centric approach inside an IT organisation

Siemens IT

It’s never too soon when it comes to education

Robo Wunderkind

Co-creating a toolkit for municipalities to increase circularity in public spaces

Municipality of Apeldoorn

9 service solution concepts launched for the identification of genetic diseases

CBR Genomics

Launching an innovation incubator for a Fortune 500 tech company

Let’s join forces!

Digitising mental health therapy, but how?

VGZ

Inclusive Digital Services for the Municipality of Amsterdam

Municipality of Amsterdam

Disrupting the Polish jobs market: designing a new strategy for OLX using qualitative and quantitative data

OLX Group

A European player entering the wetsuit market

Deeply

Combining qualitative, quantitative and trend research to discover how to actively involve patients in their care process

Zorgdomein

100% validated prototype to be implemented for employees across the globe

Sonae Sierra

Let’s join forces!

Facilitating 10 remote design sprints simultaneously for ING’s Innovation Bootcamp

ING

Helping elderly Moroccans in Amsterdam to understand health issues

Cordaan

Design Sprinting for sustainability in wine.

Sogrape Vinhos Portugal

Building Service Design capabilities at an international bank

ING

A nation-wide redesign for permit applications

Ministry of Infrastructure and Water Management

Tailoring student life to your pocket

The Student Hotel

Building a competitive mobility experience.

Justlease

Let’s join forces!

Clients we love to work with.

Curious what Koos can do for you?

Type of projects
all projects all projects Digitalisation Government Healthcare Insurance Sustainability

Curious what Koos
can do for you?