We work fully remote and are happy to help. Read about our approach here

Give us a call

Building a competitive mobility experience.

Duration
3 year partnership

Tools
Design Sprint Morphological Psychology

In 2011 Justlease was one of the first online only companies to offer car leasing as a financial construction to consumers. Their initial success attracted many new competitors, pressuring margins. Throughout the years we have been a strategic design partner to help Justlease transform into an agile, competitive service provider, launching new appealing propositions, optimising key experiences and adding value in terms of volume and margin.

Koos uses an incredibly smart model to make complex matter simple.

— Paul Wassenaar General Manager Justlease

How?

Initial explorative Design Research was conducted to understand people’s motivations and barriers around mobility. Need-based Personas created the internal alignment needed to reshape the company’s customer experience and develop various new service concepts.

By running various iterative Design Sprints and development sprints, we were able to quickly move forward with developing the concepts that truly mattered to our customers.

Result

Both overall volume and margins have increased as a result of our combined efforts. Our Need Based Personas are an integral part of Justlease’s marketing and innovation toolkit. One of the developed MVPs was incorporated in the new marketing campaign even before the project ended. Recently, within 8 months of the latest online iteration, the sales of car options and insurance surged with a stunning 48%. Service Design has become an integrated aspect of the organisation with its power to drive sales, spreading its value to the B2B market of mother company Terberg Leasing.

Want to outrun your competition?

The tools

***** A 5 star lottery experience.

Design Sprinting for sustainability in wine.

A European player entering the wetsuit market

A nation-wide redesign for permit applications.

Empathy helps defaulters to get back on track.

Helping elderly Moroccans in Amsterdam to understand health issues.

Tailoring student life to your pocket.

Transforming a Portuguese Telco.

Building Service Design capabilities at an international bank.