Learn & Lunch
CX Transformation
About the coach
Jules Prick – our expert in user-centred innovation and customer experience design.
Why this topic?
As the pace and complexity of our world increase, so does the need for organizations to be able to adapt to change quickly.
With our 10 years+ experience in Service Design and Customer Centricity, we have seen projects across different industries. At Koos, we started to analyse what factors can determine the success (or failure) of a project.
For whom?
For those responsible or involved in driving customer-centric and digital transformations.
What will we cover in this Learn & Lunch?
We’ll discuss the do’s and don’ts around CX Transformation, show you some real-life success stories (and failures) and provide you with a hands-on model to identify key barriers and develop maturation strategies.
What will be the key learnings?
We cover our CX Maturity model including maturity phases, key organisational elements, maturity strategies and our top 5 learnings.
