Service Design Workshops

Jeroen Otte
apr 05, 2019 · 3 min Lees

Wat is service design?

The definitie van service design Service design is het praktisch en creatief toepassen van design tools en methodes met het doel om diensten te ontwikkelen of verbeteren. Het behelst het orkestreren van mensen, infrastructuur, communicatie en de materiele componenten van een dienst om zoveel mogelijk waarde voor alle betrokkenen, een onderscheidende merkervaring en zakelijk succes [...]
Niels Corsten
mrt 20, 2019 · 6 min Lees

Service design in Shanghai

Hoe kwamen we in Shanghai terecht? In oktober 2016 hebben we geholpen met het organiseren van de Global service design conference in Amsterdam. En omdat er mensen van over de hele wereld naar Amsterdam vlogen, was dit een mooie mogelijkheid om ze de stad te laten zien. Daarom organiseerden we een heuse service design tour door Amsterdam. China Bridge [...]
Jules Prick
mrt 15, 2019 · 3 min Lees

Service Design and Scrum: Why UX is key.

The Service Design process is guaranteed to set you up in the right direction, but now what?

Hidde Burgmans
jun 17, 2018 · 6 min Lees

Koos’ brandmodel – Map and leverage the strengths of your organisation

Based on 5 important psychological pillars, driving the ultimate brand experience The five pillars of our brandmodel are based on psycho:logical tensions in life that drive our subconscious decision making process. By developing your brand based on these tensions you’ll be able to create highly relevant brand experiences, for your customers and your employees. You [...]
Jules Prick
jun 08, 2018 · 1 min Lees

Best insights of the Service Design Experience in Lisbon

In the first week of July 2017, Koos Service Design hosted the second edition of the Service Design Experience (SDE) in sunny Lisbon Portugal.

Jules Prick
mei 07, 2018 · 7 min Lees

Six ways to measure the impact of your service design efforts

As service design is increasingly finding its way to service oriented organisations, they realise that customer experience is becoming an important business objective. As a result, companies need to be clear about the impact of service design efforts on business results.

Niels Corsten
dec 21, 2017 · 10 min Lees

Dear UX-ers: the future is human

A visit to a UX conference in Poland taught me that the future of UX is human.

Jeroen Otte
dec 17, 2017 · 9 min Lees

Redesigning the Portuguese Postal Service

A clear goal, a messy design process and great results.

Hidde Burgmans
okt 01, 2017 · 8 min Lees

7 UX principles by a Service Designer

maximise the output of Service Design and UX combined.

Hidde Burgmans
jul 24, 2017 · 11 min Lees

How to avoid pitfalls when becoming more customer centric

In service design, customer centricity is one of the five basic principles. There are four pitfalls we encounter helping our clients becoming more customer centric. Here’s how to avoid them.

Nathalie Meuleman
mei 15, 2017 · 5 min Lees

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