Learn & Lunch

Employee Experience

2 Nov 2021
Online, Zoom
Beginner - Intermediate
Catarina Silva & Ruben Aalbers

About the coaches

Catarina Silva – our Portuguese service designer committed to positive change, both procedural and organisational.

Ruben Aalbers – Koos business developer, focused on both employee and customer experience management.

Why this topic?

Over the last years, staff tends to switch jobs quickly. HR departments are facing challenges in how to attract and maintain talents. The focus is shifting towards a more human-centered approach with more attention to the desires of individuals.
The Service design approach can be a great tool to identify issues occurring across the work environment, and we will show you how.

What will we cover in this Learn & Lunch?

  • How to start focussing on your employee experience
  • How Service Design can play a role in this topic
  • Success stories to inspire and learn from on how to boost the overall employee experience


What will be the key learnings?

In this Learn & Lunch session, we will deep dive into the changing needs of organisations to keep their employees happy and be able to feed them with new (personal) challenges.

Want to join?

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