What will be covered in this L&L?
After ‘The basics of Customer Journey Mapping Learn’ & Lunch, where we touched upon the basic knowledge of how to develop the tool for your own project, we bring you an advanced session, where we will:
- Discuss how to use a Customer Journey Map as an innovation tool
- Share how you can use a Customer Journey in your organization, to transform from a project-focused way of working to continuous improvements.
What will be the key learnings?
Come to this Learn & Lunch session, and build upon your basic knowledge about Customer Journeys by understanding how to use this tool at its full potential!