Learn & Lunch

Customer Centric Transformation

10 Jun 2021
Online via a Zoom Call
Beginner - Intermediate

Why Customer-Centric Transformation?

With our 10 years+ experience in Service Design and Customer Centricity, we have seen projects across different industries. At Koos we started to analyse what factors can determine the success (or failure) of a project.

What will we cover in this Learn & Lunch?

We will deep dive in to different maturity stages. Furthermore we will talk about
key elements of success in these different maturity stages.

What will be the key learnings?

On top of our 10+ years of insights in success rates of service  design projects we will also provide you with some hands-on strategies of how to best postion and execute your projects and how your role as a service designer or CX expert changes as your organisation evolves.

Want to join?

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