Koos’ brandmodel – Map and leverage the strengths of your organisation
Based on 5 important psychological pillars, driving the ultimate brand experience The five pillars of our brandmodel are based on psycho:logical tensions in life that drive our subconscious decision making process. By developing your brand based on these tensions you’ll be able to create highly relevant brand experiences, for your customers and your employees. You [...]
Jun 08, 2018 · 1 min read
Best insights of the Service Design Experience in Lisbon
In the first week of July 2017, Koos Service Design hosted the second edition of the Service Design Experience (SDE) in sunny Lisbon Portugal.
May 07, 2018 · 7 min read
Six ways to measure the impact of your service design efforts
As service design is increasingly finding its way to service oriented organisations, they realise that customer experience is becoming an important business objective. As a result, companies need to be clear about the impact of service design efforts on business results.
Dec 21, 2017 · 10 min read
Dear UX-ers: the future is human
A visit to a UX conference in Poland taught me that the future of UX is human.
Dec 17, 2017 · 9 min read
Redesigning the Portuguese Postal Service
A clear goal, a messy design process and great results.
Oct 01, 2017 · 8 min read
7 UX principles by a Service Designer
maximise the output of Service Design and UX combined.
Jul 24, 2017 · 11 min read
How to avoid pitfalls when becoming more customer centric
In service design, customer centricity is one of the five basic principles. There are four pitfalls we encounter helping our clients becoming more customer centric. Here’s how to avoid them.
May 15, 2017 · 5 min read
Service hacks: making use of resourceful customers for service innovation.
Moments where customers use the service in unexpected ways are called ‘service hacks’. Although service hacks are not dictated by the company, they do influence the experience of the customer and thus customer satisfaction.
May 15, 2017 · 2 min read