Positive impact: a framework to discuss, make and measure it

Emma Schalkers
Mar 11, 2021 · 5 min read

Design for Social Innovation Meetup

Our topics and speakers: Educating future generations – Gonçalo Gomes is an assistant professor at the University of Aveiro and a member of the ID+ Desis Lab, teaching design for social innovation in the master’s degrees and leading different academic research projects. Working globally with local communities – Munir Ahmad leads the Aga Khan Foundation’s [...]
Cátia Pereira
Mar 03, 2021 · 6 min read

Design for Positive Impact Meetup

The speakers: Ângela, a corporate associate at Maze Laura, an investment manager in Rubio Impact Ventures Carlos, the President of the Board of directors and CEO of IES Social Business School Ângela’s perspective About Maze:  Maze is an impact investment firm. They accelerate and invest in solutions that deliver impactful outcomes. They do it by [...]
Mariana Ribeiro
Mar 03, 2021 · 11 min read

The Future of Service Design with Birgit Mager

Birgit Mager, the mother of Service Design, has been lecturing this discipline since 1995, promoting and building a network that would strengthen Service Design all over the world and, nowadays, inspiring the community by being president of the Service Design Network. We felt very privileged to have her as a guest speaker at our Learn [...]
Catarina Silva
Jan 19, 2021 · 5 min read

The life of an intern at Koos

Entering Koos  Your internship at Koos starts with a warm welcome. Being excited and a tad bit nervous you will be greeted with open arms by the Koos team. The onboarding of interns at Koos is well arranged, which makes it easy for you to get into the workflow of being an intern in a [...]
Matilde Cantinho
Jan 15, 2021 · 8 min read

The cash cow is dead. Welcome to Bèta-world.

Adaptability to change Let me start by quoting Darwin; whether you are an organisation or a species, it doesn’t matter if you are the biggest, the smartest or the richest. Key is your ability to adapt. “It is not the strongest of the species that survives, nor the most intelligent. It is the one that [...]
Jules Prick
Nov 03, 2020 · 5 min read

The difference between design thinking and Service Design

Solutions should be feasible, viable and desirable Definition of design thinking. Design thinking is an approach to solving complex problems in a user-centered way. It’s a hands-on approach, following a structured process to come to innovative solutions. Using an elaborate set of design tools, design thinking brings together what is desirable from a user’s point [...]
Robbert-Jan van Oeveren
Oct 13, 2020 · 3 min read

Why we are fans of customer experience management, and you should be too!

What is customer experience management? Customer experience management (CX management for short) can be defined as ‘the process of measuring and managing all customer journeys across a service ecosystem’. That’s a whole lot of lingo, so let’s break it down. CX Management doesn’t look at individual journeys or touchpoints, but considers the full ‘service ecosystem’. [...]
Kaspar Kazil
Sep 24, 2020 · 4 min read

Service Design Days 2020: Harry Potter, Kings Cross and Spaceships

Putting tomorrow in the blender This year’s Service Design Days revolved around the relationship between humankind and technology. ‘A blended tomorrow – expanding design horizons with technology’ is not only quite a mouthful but also very multi-interpretable as we found out during the conference. It apparently both refers to an app for Harry Potter fans [...]
Hidde Burgmans
Sep 16, 2020 · 6 min read

Service Design and the transition to a Circular Economy

User needs at the core The Circular Economy aims to move away from ownership of product and aims to have user needs fulfilled by services. This is precisely the core of what Service Design does; starting with the user and learning about their needs. Based on these needs, we design services that address these directly.  [...]
Joost van Leeuwen
Jul 21, 2020 · 5 min read

Looking back on our first fully remote project

Getting to know each other Really different, not as fun, and not very efficient, this is one of the few things that are truly better in real life! Although we did get to know very specific details about people, like people’s home decoration, their pets, and what they are eating for breakfast.  Empathizing with the [...]
Emma Schalkers
Jun 25, 2020 · 3 min read

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