How to launch your CX Management platform

Kaspar Kazil
Nov 18, 2021 · 13 min read

Why you should actively improve your Employee Experience

1. Happy employees are more productive and innovative. Understanding employees’ needs to provide them with tools, environment, and culture that match their working style, will make them proactive and feel at their best.   2. The better the Employee Experience, the better talent you attract and keep. With all that has been happening globally, people [...]
Catarina Silva
Oct 27, 2021 · 4 min read

Service Design Days 2021: Transdisciplinarity is the new black

“ The opposite of order is not chaos, but complexity. — Binit Vasa SPACE10 Breaking out or breaking in? It is all about perspective. This year’s conference theme – ‘New perspectives – breaking out of the design bubble’ – predicted new exciting visions. But little did we know how mind-blowing it would be, leading us [...]
Matilde Cantinho
Sep 27, 2021 · 7 min read

Milkymap and Koos Service Design join forces to boost CX transformation for large organisations.

Who is Milkymap? Milkymap is a Dutch provider of Journey Mapping software. Their background in customer journey mapping and service design thinking enables them to build a trustworthy CX management tool, the Milkymap Galaxy platform. This platform can be used to digitize and organize journeys, create and track KPI’s and combine qualitative and quantitative data [...]
Joris Hens
Jun 23, 2021 · 1 min read

Are you making these mistakes in your (Digital) Transformation?

1. Thinking that if we do well on all the projects we have chosen in our strategy, on budget, on time, with the given scope, everything will be fine! Wrong. More important than doing the projects well, is doing the right projects. What does this mean? Often a company’s strategy is just a collection of [...]
Eloi Guterres
Jun 21, 2021 · 2 min read

Service Design as a way for Social Innovation

1. Service Design providing structure to Social Innovation Social Innovation is spontaneous when it comes from the community, therefore it can lack support and structure with a clear direction in its development process. Service Design can be great support because of the structured way of approaching challenges, it is a defined but flexible process for [...]
Mariana Ribeiro
Apr 28, 2021 · 4 min read

How to be (more) inclusive by design

“ A world made better by design implies designing for each and all How we approached this Since becoming more inclusive by design seemed pretty daunting, we followed the Awareness Acceptance Action model to help us along this journey. The model consists of three parts: awareness, acceptance and action. To kick-off the first part (awareness) [...]
Chris Lueb
Apr 28, 2021 · 3 min read

How we became Climate Neutral Certified

Starting small So we started measuring our own footprint, to the best of our ability. This meant gathering all sorts of data on energy consumption in the office, business travel, data usage, purchased goods and services, and the list goes on. After a period of learning new things about our own footprint and environmental impact [...]
Michaël Vijfvinkel
Apr 22, 2021 · 4 min read

Find out which digital platforms perform best to manage your CX!

In a nutshell, what do all these platforms do? All platforms have as the main priority to improve the way CX is managed. Several features are similar across all platforms, but how they are designed and organised continues to change between platforms. These core features are: Standardizing customer journeys Journeys that are built with the [...]
Joris Hens
Apr 16, 2021 · 9 min read

An Amsterdam Koosje having the Lisbon office experience

How it all started How did this idea of going to Koos Lisbon start? I was working at Koos for not even a year when the question was popped to me. Kasper, who founded Koos Lisbon 3 years ago, was coming back to the Netherlands, and we needed someone to keep up the good work [...]
Joost van Leeuwen
Apr 08, 2021 · 7 min read

The hidden power of Design Thinking for a Circular Economy

When thinking about examples of successful circular propositions, we often think of startups and small businesses that have set up a new value proposition and are getting a lot of (well deserved) attention. This is awesome and a strong contribution to the general acceptance and attainability of the circular economy. Unfortunately, at this point, they [...]
Joost van Leeuwen
Mar 30, 2021 · 6 min read

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