Applying Service Design to discover the effects of Covid-19 on your job satisfaction.
Blog 2/3 in the series “The new remote employee experience”
Why are some people able to thrive in this new remote working situation, while others have serious difficulties? And how do you, as an employer, keep your employees happy when they are all working remotely?
In our previous blog The new balancing act between life and work, we provided practical tips to keep a healthy balance. In this blog, we dig deeper into the different emotional needs that we, as employees have towards our jobs. Some of us seek opportunities to keep developing ourselves. Others thrive in an environment in which they feel appreciated and connected to their colleagues. Which needs are most important depends on the individual and their context.
Employee Experience is all about discovering these needs and finding a way to support your people in fulfilling them. Covid-19 doesn’t change our core needs, we still want that same feeling of connection, or we still want to be challenged to learn. However, the situation we are currently in changes the options we have to fulfil them.
The frustrations we might experience today arise from needs that are fulfilled insufficiently. Therefore, we have to start recognizing the needs of our people. Of course, employees are not the only ones who are responsible for fulfilling their work-related needs. The organisation they work for should play an active part in allowing them to do so. Being aware of the effect that the current times have on the fulfilment of employees’ needs can help organisations to anticipate in the right way to keep everyone happy.