Learn & Lunch: [free] Design thinking training

LEVEL
Basic to advanced

COSTS
Free for now!
Online

UPCOMING EVENT
Learn & Lunch: Quantifying tension models
October 7th, 2020

WHERE
12:00 - 13:00 CEST

Join
Get out of your bubble and learn remotely during these strange times. While working from home, let's keep our spirits up and work on our design knowledge and skills! Koos organizes these lunch sessions to bring marketing, CX, UX, and other design enthusiasts together. Stay connected and learn cool new design tools and methods. The weekly lunch sessions are interactive which means a combination of listening, doing and reflecting to eventually get some eye-openers or new insights related to service design and UX. Design thinking training has never been so easy.
Want to join a session?

Free online design thinking training

Every week, at set days from 12:00 to 13:00 (Amsterdam time) we organize a learning lunch. Topics all lay within the design field and can range from service design to UX design, business design and design thinking training.

Koos has trained over 2000 people in Service Design and our Service Design Academy has an NPS score of 61,5%, with facilitators rated a 4.64/5. Our design thinking training is packed with energy, useful tools and handy templates.

The topics (more will follow)

How to work with experience principles

Pushing for that extra mile in order to orchestrate a unified and unique experience might sound difficult but really isn’t. We will show you the added value of experience drivers when designing new solutions.

 

18/9 by Erik van Zoelen

Sustainable Service Design

Interested in how Service Design can help you to become more sustainable? During this session, we will discuss practical tools on how to achieve more sustainable services.

 

22/9 by Michaël Vijfvinkel

Design for public entities/governments

Customer experience design is becoming increasingly popular in public entities, municipalities and governmental institutions. During this talk, we will explore what makes service for public entities “good”. How do you measure this, where to start, and how to use Service Design to make an impact.

 

24/9 by Serena Westra

Why Need Based profiles are so powerful

We all love to create groups, segmentations and personas. Unfortunately, we see a lot of demographic-based models around that are not built around customer needs and behaviour. We will show you the value of a need based persona.

 

29/9 by Jules Prick

The basics of Customer Journey mapping

Customer journeys are becoming a commodity. Although a lot of organisations are still in the early stage of mapping proper customer journey maps. What are actually the basic building blocks of a journey?

 

1/10 by Emma Schalkers

Quantifying tension models

Add a quantitative layer to your needs model to get the most out of it. Define segment sizes and measure how often certain needs are present within your group of customers. With insights and tips on how to start.

 

7/10 by Boris Jockin

Remote design research

How to stay in touch with your customers, while the world is in lockdown? By moving your design research to a remote environment! Actionable workshop filled with tips, tricks and learnings.

 

13/10 by Jette Stuyt

Visual Thinking

Visual thinking helps you to organise and communicate your thoughts. During this session, you will learn some tips and tricks on how to apply visual thinking to your daily work. So bring a pen & paper!

 

15/10 by Astrid ten Bosch

Agile and Service Design

How to apply Service Design in an agile environment. Combining the power of user-centered design with the effectiveness of agile software development to bring great digital experiences to life.

 

20/10 by Hidde Burgmans

The value of CX

For the beginners. What is CX and how can my organisation benefit from it? What are the roles, challenges and first steps to embrace a CX-driven organisation?

 

22/10 by Artur Poluektov

Touchpoint strategy canvas

We will introduce our Touchpoint strategy canvas and teach you how to work with it. This canvas helps you to define and prioritize needs of different user segments for each touchpoint.

 

27/10 by Emilie van Spronsen

Interesting session, new insights, triggering me wanting to know more.

— Proposition specialist

Want to join a Learn & Lunch?

Register using the ‘join’ button below. These classes are intended for (CX, UX, marketing, IT, design) professionals that work in large organisations. Please register with your work email address. In case a session is full, we might not be able to accommodate everyone. By joining you give us permission to email you and keep you up to date on future academy activities.

Upcoming events

Sep 24
Learn & Lunch: Design for public entities/governments 24 September · 12:00 - 13:00 CEST
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Learn & Lunch: Design for public entities/governments
September 24th, 2020 · 12:00 - 13:00 CEST
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Sep 29
Learn & Lunch: Why Need Based profiles are so powerful 29 September · 12:00 - 13:00 CEST
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Learn & Lunch: Why Need Based profiles are so powerful
September 29th, 2020 · 12:00 - 13:00 CEST
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Oct 01
Learn & Lunch: The basics of Customer Journey mapping 01 October · 12:00 - 13:00 CEST
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Learn & Lunch: The basics of Customer Journey mapping
October 1st, 2020 · 12:00 - 13:00 CEST
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Oct 07
Learn & Lunch: Quantifying tension models 07 October · 12:00 - 13:00 CEST
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Learn & Lunch: Quantifying tension models
October 7th, 2020 · 12:00 - 13:00 CEST
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Oct 13
Learn & Lunch: Remote Design Research 13 October · 12:00 - 13:00 CEST
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Learn & Lunch: Remote Design Research
October 13th, 2020 · 12:00 - 13:00 CEST
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Oct 15
Learn & Lunch: Visual Thinking 15 October · 12:00-13:00 CEST
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Learn & Lunch: Visual Thinking
October 15th, 2020 · 12:00-13:00 CEST
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Oct 20
Learn & Lunch: Agile and Service Design 20 October · 12:00 - 13:00 CEST
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Learn & Lunch: Agile and Service Design
October 20th, 2020 · 12:00 - 13:00 CEST
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Oct 22
Learn & Lunch: The value of CX 22 October · 12:00-13:00 CEST
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Learn & Lunch: The value of CX
October 22nd, 2020 · 12:00-13:00 CEST
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Oct 27
Learn & Lunch: Touchpoint strategy canvas 27 October · 12:00 - 13:00 CET
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Learn & Lunch: Touchpoint strategy canvas
October 27th, 2020 · 12:00 - 13:00 CET
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