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Learn & Lunch: [free] Design thinking training

LEVEL
Basic to advanced

COSTS
Free for now!
Online

UPCOMING EVENT
Learn & Lunch: Touchpoint strategy canvas
June 23rd, 2020

WHERE
12:00 - 13:00 CEST

Join
Get out of your bubble and learn remotely during these strange times. While working from home, let's keep our spirits up and work on our design knowledge and skills! Koos organizes these lunch sessions to bring marketing, CX, UX, and other design enthusiasts together. Stay connected and learn cool new design tools and methods. The weekly lunch sessions are interactive which means a combination of listening, doing and reflecting to eventually get some eye-openers or new insights related to service design and UX. Design thinking training has never been so easy.

Free online design thinking training

Every week, at set days from 12:00 to 13:00 (Amsterdam time) we organize a learning lunch. Topics all lay within the design field and can range from service design to UX design, business design and design thinking training.

Koos has trained over 2000 people in Service Design and our Service Design Academy has an NPS score of 61,5%, with facilitators rated a 4.64/5. Our design thinking training is packed with energy, useful tools and handy templates.

The topics (more will follow)

How to help people escape the debt trap

We all are getting used to subscription models and more monthly payments. But how can you deal with people in debt and give them solutions to keep up with their monthly bills? We will share some of our experiences.

28 May by Boris

Remote Design Sprints

Not sure about the new proposition that you have in mind? Validate your assumptions in a design sprint. Learn about the benefits of creating and testing a prototype within 5 days.

9 June by Nynke

How to work with experience principles

Pushing for that extra mile in order to orchestrate a unified and unique experience might sound difficult but really isn’t. We will show you the added value of experience drivers when designing new solutions.

11 June by Erik

Visual Thinking

Visual thinking helps you to organise and communicate your thoughts. During this session, you will learn some tips and tricks on how to apply visual thinking to your daily work. So bring a pen & paper!

12 June by Astrid

Quantifying tension models

Add a quantitative layer to your needs model to get the most out of it. Define segment sizes and measure how often certain needs are present within your group of customers. With insights and tips on how to start.

16 June by Boris

Taking the risk of making assumptions

In order to make decisions, project teams and managers use assumptions that often are not right. In hindsight, they rather invested a bit more time to pick the right assumptions to test. Find out how you can avoid this commonly made mistake.

18 June by Mariana

Customer-centric transformation

Build a design-driven organisation that adds value to its customers and shareholders. Based on our five-stage Maturity Model that guides the organisational transformation.

19 June by Robbert-Jan

Touchpoint strategy canvas

We will introduce our Touchpoint strategy canvas and teach you how to work with it. This canvas helps you to define and prioritize needs of different user segments for each touchpoint.

23 June by Emilie

Customer Experience for developers

We want to show the great value of customer focus during development processes. You shouldn’t make too many assumptions but test frequently.

30 June

Digital Employee Experience

More companies start to understand that your employee experience defines your customer experience. We will share some tips and tricks on how to engage with your employees with their daily work through employee experience design.

2 July by Oda

Sustainable Service Design

Interested in how Service Design can help you to become more sustainable? During this session, we will discuss practical tools on how to achieve more sustainable services.

3 July by Michaël

Want to join a learning lunch?

Register using the ‘join’ button below. These classes are intended for (CX, UX, marketing, IT, design) professionals that work in large organisations. Please register with your work email address. In case a session is full, we might not be able to accommodate everyone. By joining you give us permission to email you and keep you up to date on future academy activities.

Upcoming events

Jun 09
Learn & Lunch: (Remote) Design Sprints 09 June · 12:00 - 13:00 CEST
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Learn & Lunch: (Remote) Design Sprints
June 9th, 2020 · 12:00 - 13:00 CEST
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Jun 11
Learn & Lunch: How to work with experience principles 11 June · 12:00-13:00 CEST
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Learn & Lunch: How to work with experience principles
June 11th, 2020 · 12:00-13:00 CEST
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Jun 12
Learn & Lunch: Visual Thinking 12 June · 12:00-13:00 CEST
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Learn & Lunch: Visual Thinking
June 12th, 2020 · 12:00-13:00 CEST
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Jun 16
Learn & Lunch: Quantifying tension models 16 June · 12:00 - 13:00 CEST
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Learn & Lunch: Quantifying tension models
June 16th, 2020 · 12:00 - 13:00 CEST
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Jun 18
Learn & Lunch: Taking the risk of making assumptions 18 June · 12:00-13:00 CEST
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Learn & Lunch: Taking the risk of making assumptions
June 18th, 2020 · 12:00-13:00 CEST
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Jun 19
Learn & Lunch: Customer-centric transformation 19 June · 12:00 - 13:00 CEST
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Learn & Lunch: Customer-centric transformation
June 19th, 2020 · 12:00 - 13:00 CEST
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Jun 23
Learn & Lunch: Touchpoint strategy canvas 23 June · 12:00 - 13:00 CEST
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Learn & Lunch: Touchpoint strategy canvas
June 23rd, 2020 · 12:00 - 13:00 CEST
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Jun 30
Learn & Lunch: Customer Experience for developers 30 June · 12:00-13:00 CEST
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Learn & Lunch: Customer Experience for developers
June 30th, 2020 · 12:00-13:00 CEST
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Jul 02
Learn & Lunch: Digital Employee Experience 02 July · 12:00 - 13:00 CEST
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Learn & Lunch: Digital Employee Experience
July 2nd, 2020 · 12:00 - 13:00 CEST
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Jul 03
Learn & Lunch: Sustainable Service Design 03 July · 12:00-13:00 CEST
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Learn & Lunch: Sustainable Service Design
July 3rd, 2020 · 12:00-13:00 CEST
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