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Learn & Lunch: [free] Design thinking training

LEVEL
Basic to advanced

COSTS
Free for now!
Online

UPCOMING EVENT
Learning lunch: Remote design research
July 16th, 2020

WHERE
12:00 - 13:00 CEST

Join
Get out of your bubble and learn remotely during these strange times. While working from home, let's keep our spirits up and work on our design knowledge and skills! Koos organizes these lunch sessions to bring marketing, CX, UX, and other design enthusiasts together. Stay connected and learn cool new design tools and methods. The weekly lunch sessions are interactive which means a combination of listening, doing and reflecting to eventually get some eye-openers or new insights related to service design and UX. Design thinking training has never been so easy.
Want to join a session?

Free online design thinking training

Every week, at set days from 12:00 to 13:00 (Amsterdam time) we organize a learning lunch. Topics all lay within the design field and can range from service design to UX design, business design and design thinking training.

Koos has trained over 2000 people in Service Design and our Service Design Academy has an NPS score of 61,5%, with facilitators rated a 4.64/5. Our design thinking training is packed with energy, useful tools and handy templates.

The topics (more will follow)

Design for public entities/governments

Customer experience design is becoming increasingly popular in public entities, municipalities and governmental institutions. During this talk, we will explore what makes service for public entities “good”. How do you measure this, where to start, and how to use Service Design to make an impact.

9 July by Serena

10 ways to innovate your journey

So you did your research and mapped your journey. But what’s next? In this Learn & Lunch, we discuss ten simple yet effective strategies to improve your customer experience.

10 July by Kiki

What is CX and why is it relevant for my business?

For the beginners. What is CX and how can my organisation benefit from it? What are the roles, challenges and first steps to embrace a CX-driven organisation?

14 July by Artur

Remote design research

How to stay in touch with your customers, while the world is in lockdown? By moving your design research to a remote environment! Actionable workshop filled with tips, tricks and learnings.

16 July by Jette

The basics of customer journey mapping

Customer journeys are becoming a commodity. Although a lot of organisations are still in the early stage of mapping proper customer journey maps. What are actually the basic building blocks of a journey?

17 July by Emma

The human factor of tech

Nowadays we can’t imagine a life without technology, it’s everywhere and evolving rapidly. How to find the right balance to ensure we use technology in a meaningful way? We will share our vision on how we think to effectively make use of technology.

21 July by Kasper

Service Design for Start-ups

Starting a company from a customer-centric point of view has great opportunities. But at the same time, a start-up might have different priorities. Does a good CX really have a positive impact on your runway? What is more important: happy customers or happy investors?

23 July by Serena

How to host remote workshops

Facilitating remote workshops is new for a lot of us. It comes with new etiquettes and we have to create new routines in facilitating workshops remotely. We will share our findings we’ve had over the past years with international projects.

24 July by Emma

Recalibrate your strategy

There are always excuses to evaluate your internal strategies to align with new realities. How can you ensure that your team is ready to adapt to the new reality? How can you build an organisation that is able to respond quickly to changes? What are new work ethics and methods you will embrace?

28 July by Joost

Measure and manage your Customer Journeys digitally

Making a single customer journey poster might be a piece of cake, but what if you want to manage all your journeys from one place? We explain how you can map your journey ecosystem, bring it to life with real-time data, and use this overview to coordinate projects based on their impact on user experience.

4 August by Kaspar

Interesting session, new insights, triggering me wanting to know more.

— Proposition specialist

Want to join a Learn & Lunch?

Register using the ‘join’ button below. These classes are intended for (CX, UX, marketing, IT, design) professionals that work in large organisations. Please register with your work email address. In case a session is full, we might not be able to accommodate everyone. By joining you give us permission to email you and keep you up to date on future academy activities.

Upcoming events

Jul 09
Learn & Lunch: Design for public entities/governments 09 July · 12:00 - 13:00 CEST
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Learn & Lunch: Design for public entities/governments
July 9th, 2020 · 12:00 - 13:00 CEST
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Jul 10
Learn & Lunch: 10 ways to innovate your journey 10 July · 12:00 - 13:00 CEST
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Learn & Lunch: 10 ways to innovate your journey
July 10th, 2020 · 12:00 - 13:00 CEST
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Jul 14
Learn & Lunch: What is CX and why is it relevant for my business? 14 July · 12:00-13:00 CEST
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Learn & Lunch: What is CX and why is it relevant for my business?
July 14th, 2020 · 12:00-13:00 CEST
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Jul 16
Learning lunch: Remote design research 16 July · 12:00 - 13:00 CEST
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Learning lunch: Remote design research
July 16th, 2020 · 12:00 - 13:00 CEST
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Jul 17
Learn & Lunch: The basics of Customer Journey mapping 17 July · 12:00 - 13:00 CEST
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Learn & Lunch: The basics of Customer Journey mapping
July 17th, 2020 · 12:00 - 13:00 CEST
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Jul 21
Learn & Lunch: The human factor of tech 21 July · 12:00 - 13:00 CEST
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Learn & Lunch: The human factor of tech
July 21st, 2020 · 12:00 - 13:00 CEST
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Jul 23
Learn & Lunch: Service Design for Start-ups 23 July · 12:00-13:00 CEST
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Learn & Lunch: Service Design for Start-ups
July 23rd, 2020 · 12:00-13:00 CEST
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Jul 24
Learn & Lunch: How to host remote workshops 24 July · 12:00 - 13:00 CEST
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Learn & Lunch: How to host remote workshops
July 24th, 2020 · 12:00 - 13:00 CEST
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Jul 28
Learn & Lunch: Recalibrate your strategy 28 July · 12:00 - 13:00 CEST
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Learn & Lunch: Recalibrate your strategy
July 28th, 2020 · 12:00 - 13:00 CEST
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Aug 04
Learn & Lunch: Measure and manage your CJs digitally 04 August · 12:00 - 13:00 CEST
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Learn & Lunch: Measure and manage your CJs digitally
August 4th, 2020 · 12:00 - 13:00 CEST
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