Boost your skills.
Transform the future.
Service design training.
3-day Surf through service design masterclass
Align and recharge your body and mind as you follow intensive service design training. This masterclass is aimed at professionals that understand the basics, but want more. And more is exactly what’s on offer; with three action-packed days of service design training, plus a daily surfing class and mental training through the healing power of yoga. Namaste.
Learn by doing. We have created a hands-on masterclass, aimed at professionals from different sectors. We use a mix of practical experience, tools and methods to help you design the ultimate customer experience. Our methodology is set up in such a way that you’ll be able to directly implement your learnings.
We have created this service design masterclass in such a way that relative newcomers to the field can fully understand it, but it is smart and rich enough to keep intermediate trainees on their toes as well.
Service Design Experience
The Service Design Experience is an inspiring half-day event to showcase the value of service design. There will be less talking and more doing as this event is packed with work sessions and masterclasses by top service design and customer experience experts.
Stay relevant as an organisation by knowing how to react to your customers’ changing needs. We offer various in-house training programmes: from half-day workshops to intensive customised educational programmes. Whatever it takes to help companies adopt the service design mindset.
2-day Service Design Masterclass
01 October - 02 October · Amsterdam
3-day Service Design Masterclass
17 October - 19 October · Shanghai, China
3-day Service Design & Innovation Masterclass
21 November - 23 November · Nyenrode Business University · Breukelen, the Netherlands
3-day Service design intensive training
16 May - 18 May · Lisbon area, Portugal
The difference between design thinking and service design
How to redesign your website — 4 practical tips
Designing our new office ‘The Playhouse’
The evolution of our logo
Bridging the gap between Service Design and Scrum: Why UX is key.
Koos’ brandmodel – Map and leverage the strengths of your organisation
Best insights of the Service Design Experience in Lisbon
Six ways to measure the impact of your service design efforts
Dear UX-ers: the future is human
Redesigning the Portuguese Postal Service
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