3-day Surf through service design masterclass

Align and recharge your body and mind as you follow intensive service design training. This masterclass is aimed at professionals that understand the basics, but want more. And more is exactly what’s on offer; with three action-packed days of service design training, plus a daily surfing class and mental training through the healing power of yoga. Namaste.

2-day masterclass

Learn by doing. We have created a hands-on masterclass, aimed at professionals from different sectors. We use a mix of practical experience, tools and methods to help you design the ultimate customer experience. Our methodology is set up in such a way that you’ll be able to directly implement your learnings.

We have created this service design masterclass in such a way that relative newcomers to the field can fully understand it, but it is smart and rich enough to keep intermediate trainees on their toes as well.

Service Design Experience

The Service Design Experience is an inspiring half-day event to showcase the value of service design. There will be less talking and more doing as this event is packed with work sessions and masterclasses by top service design and customer experience experts.

In-house training

Stay relevant as an organisation by knowing how to react to your customers’ changing needs. We offer various in-house training programmes: from half-day workshops to intensive customised educational programmes. Whatever it takes to help companies adopt the service design mindset.