Boost your skills.
Transform the future.

We offer multiple ways to polish your service design skills. Whether you’re a professional or a newbie.

2-day masterclass
Service Design Experience
In-house training

2-day masterclass

Learn by doing. We have created a hands-on masterclass, aimed at professionals from different sectors. We use a mix of practical experience, tools and methods to help you design the ultimate customer experience. Our methodology is set up in such a way that you’ll be able to directly implement your learnings.

Service Design Experience

The Service Design Experience is an inspiring half-day event to showcase the value of service design. There will be less talking and more doing as this event is packed with work sessions and masterclasses by top service design and customer experience experts.

In-house training

Stay relevant as an organisation by knowing how to react to your customers’ changing needs. We offer various in-house training programmes: from half-day workshops to intensive customised educational programmes. Whatever it takes to help companies adopt the service design mindset.

Upcoming events

Oct 01
2-day Service Design Masterclass 01 October - 02 October · Koos Service Design, Amsterdam
Nov 21
3-day Service Design & Innovation Masterclass 21 November - 23 November · Nyenrode University · Breukelen

Learn and play service design with us

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Bridging the gap between Service Design and Scrum: Why UX is key.

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Koos’ brandmodel – Map and leverage the strengths of your organisation

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Best insights of the Service Design Experience in Lisbon

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Six ways to measure the impact of your service design efforts

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Dear UX-ers: the future is human

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Redesigning the Portuguese Postal Service

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7 UX principles by a Service Designer

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How to avoid pitfalls when becoming more customer centric

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Service hacks: making use of resourceful customers for service innovation.

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Nudge your customers wisely

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