Boost your skills.
Transform the future.
Service design training.

We offer top-notch service design training. Whether you’re a professional or a newbie, we have the right training for you and your organisation.

3-day Surf through service design masterclass
2-day masterclass
Service Design Experience
In-house training

3-day Surf through service design masterclass

Align and recharge your body and mind as you follow intensive service design training. This masterclass is aimed at professionals that understand the basics, but want more. And more is exactly what’s on offer; with three action-packed days of service design training, plus a daily surfing class and mental training through the healing power of yoga. Namaste.

2-day masterclass

Learn by doing. We have created a hands-on masterclass, aimed at professionals from different sectors. We use a mix of practical experience, tools and methods to help you design the ultimate customer experience. Our methodology is set up in such a way that you’ll be able to directly implement your learnings.

We have created this service design masterclass in such a way that relative newcomers to the field can fully understand it, but it is smart and rich enough to keep intermediate trainees on their toes as well.

Service Design Experience

The Service Design Experience is an inspiring half-day event to showcase the value of service design. There will be less talking and more doing as this event is packed with work sessions and masterclasses by top service design and customer experience experts.

In-house training

Stay relevant as an organisation by knowing how to react to your customers’ changing needs. We offer various in-house training programmes: from half-day workshops to intensive customised educational programmes. Whatever it takes to help companies adopt the service design mindset.

Upcoming events

Oct 01
2-day Service Design Masterclass 01 October - 02 October · Amsterdam
Oct 17
3-day Service Design Masterclass 17 October - 19 October · Shanghai, China
Nov 21
3-day Service Design & Innovation Masterclass 21 November - 23 November · Nyenrode Business University · Breukelen, the Netherlands
May 16
3-day Service design intensive training 16 May - 18 May · Lisbon area, Portugal

Learn and play service design with us

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The difference between design thinking and service design

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How to redesign your website — 4 practical tips

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Designing our new office ‘The Playhouse’

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The evolution of our logo

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Bridging the gap between Service Design and Scrum: Why UX is key.

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Koos’ brandmodel – Map and leverage the strengths of your organisation

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Best insights of the Service Design Experience in Lisbon

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Six ways to measure the impact of your service design efforts

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Dear UX-ers: the future is human

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Redesigning the Portuguese Postal Service

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