Boost your skills.
Transform the future.
Learn by doing. We have created a hands-on masterclass, aimed at professionals from different sectors. We use a mix of practical experience, tools and methods to help you design the ultimate customer experience. Our methodology is set up in such a way that you’ll be able to directly implement your learnings.
Service Design Experience
The Service Design Experience is an inspiring half-day event to showcase the value of service design. There will be less talking and more doing as this event is packed with work sessions and masterclasses by top service design and customer experience experts.
Stay relevant as an organisation by knowing how to react to your customers’ changing needs. We offer various in-house training programmes: from half-day workshops to intensive customised educational programmes. Whatever it takes to help companies adopt the service design mindset.
2-day Service Design Masterclass
01 October - 02 October · Koos Service Design, Amsterdam
3-day Service Design & Innovation Masterclass
21 November - 23 November · Nyenrode University · Breukelen
Bridging the gap between Service Design and Scrum: Why UX is key.
Koos’ brandmodel – Map and leverage the strengths of your organisation
Best insights of the Service Design Experience in Lisbon
Six ways to measure the impact of your service design efforts
Dear UX-ers: the future is human
Redesigning the Portuguese Postal Service
7 UX principles by a Service Designer
How to avoid pitfalls when becoming more customer centric
Service hacks: making use of resourceful customers for service innovation.
Nudge your customers wisely
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