A world made better by design.
Koos uses design to improve peoples lives and transform the way teams work
What we do and how
We believe design can change the world. And to prove it, we are using design to help organizations and institutions around the world to make positive change. We’ve helped redesign financial systems to care for people in debt and medical centers to become more patient-friendly.
We aim for services that help people and planet. Because we want to be the first global design agency 100% committed to positive change.
Who we are
We believe design can change the world, so we’ve curated a multidisciplinary team to match our ambitions: service designers and UX’ers, yes, but also data scientists, organizational designers, process facilitators, and more. With headquarters in Amsterdam, Lisboa and roots in the renowned Delft University of Technology, we enjoy our tools and methods almost as much as having fun along the way.
Who we work with
We work with organizations in any industry or field, but we prefer to collaborate with clients who share our vision for a world made better by design. From the circular economy, to financial inclusion, to accessible mobility, we’re enthusiastic about projects that improve not just the lives of customers, but also society and the planet.
Jules is partner at Koos and has more than 13 years experience in user-centred innovation and customer experience design. Within five minutes he’s able to skillfully set up a suitable project approach for your challenge and also to repair your leaking showerhead. Call it magic!
Email Jules Prick
Artur loves to hear stories from different perspectives before rolling up his sleeves to improve customer experiences. Truly passionate about learning he can combine knowledge from economics, psychology and design to approach the most complex problems.
As office manager Paula takes care of her Koosjes. She runs the house so that the others can focus on their creative output. She teaches us so many thing every day, which includes cleaning up our junk. Besides this, Paula works out almost every day! “I almost worked out on Monday, almost on Tuesday…”
Robbert-Jan is partner at Koos and loves strategy and all kinds of complex systems. That also includes the turbocharger of his refurbished Toyota Landcruiser. Like in an episode of Dragon’s Den, he likes to fire at innovative business models and identify opportunities in the market. So you better start pitching!
Email Robbert-Jan van Oeveren
Eddo tackles complex products and turns them into simple digital solutions that people love to use. From user needs to prototype, slick designs & motion to a 5-star rating.
Email Eddo
Nynke has already implemented service design thinking for several companies, and she is on a mission! She is also crazy about cars and anything related, except for their air pollution.
Email Nynke Schrakamp
As a seasoned product owner, Hidde knows better than anyone what is needed to create an ultimate experience. Hidde is your friend for concretising all your digital products, including inappropriate hashtags #blessed #struggleisreal #squadgoals
Email Hidde Burgmans
With her background in Interaction Design at TU Delft, unlimited curiosity and passion for graphic design, Emilie is our prodigy for great digital services. Her graphic talent hasn’t gone unnoticed; she presented her work at the Dutch Design Week and was recently asked to design her own postal stamp.
Email Emilie
Kaspar believes there is always a ‘big idea’ hidden in the challenges he is working on, and he is not satisfied until he finds it. As a talented pianist and producer DJ with a developed musical taste, it is not always easy for him to sit in one room with our Guilty Pleasure Boy Band Boris, Pim and Jeroen.
Email Kaspar Kazil
Serena does not shy away from complex projects and loves to keep on learning about innovation and customer-centricity. Looking for a public speaker? Get in touch with Serena.
Email Serena
With his sharp view and quick thinking, Boris extracts new insights from complex problems within seconds. As a part-time DJ, he is also the king of musical tastelessness.
Email Boris Jockin
Nathalie masters countless Service Design tools and knows how to navigate complex challenges. She will put your customer first, even when it gets hard. You’ll thank her for it later.
Email Nathalie Meuleman
With his open mind and warm approach, Kasper is constantly looking for new ways to connect people and cultures, helped by his creative design methods and way of working.
Email Kasper
Noortje gets thrilled with enthusiasm from thinking about strategy and branding. With her down-to-earth attitude, she always manages to keep the overview in times of creative chaos, unless it’s the chaos in her wardrobe because that is way too small for her gigantic sneakercollection.
Email Noortje
Marieke is an expert in the field of service design and CX management. She will help your organization establish a growth path and convince all stakeholders with her infectious smile.
Email Marieke
She is a girl with a green heart. Certain that with design we can create a more sustainable world for next generations, she uses her passion and creative mindset to change the world step by step.
Email Lizza
With a background in Service Design, this UX hero creates empathy with the user like no one else. Creating great interactions and always complementing it with fantastic designs.
Email Erik
Diversity is where everyone is coming to the party, inclusion is where everyone is invited to dance. Chris loves to put her heart into experiences for everyone, not just some.
Email Chris
How do you create sustainable and positive impact? Our Emma has the answer for that. With her enthusiasm she will make sure that every project will have a measured positive impact.
Email Emma
With her infectious smile she will bring positivity to the world. Using her knowledge and creativity to create sustainable business models that will change the future.
Email Oda
As the real Captain Planet of Koos, Michaël is passionate about making the world CO2 neutral again. With his thrive for change he will not back out of this complex challenge.
Email Michaël
Behind the screens
koosservicedesign
