The playhouse of service design.
We share a drive to solve today’s challenges through service design. Together with curious organisations we design meaningful services that people love to use. Koos is a group of friends, each with specific skills, that motivate each other to be brave, discover, challenge, make mistakes, learn, create and play. We grow confidence with ourselves and our clients to embrace uncertainty and complexity. This is why we are the playhouse of service design.
Robbert-Jan is partner at Koos and loves strategy and all kinds of complex systems. That also includes the turbocharger of his refurbished Toyota Landcruiser. As in an episode of Dragon’s Den, he likes to fire at innovative business models and identify opportunities in the market. So you better start pitching!
Jules is partner at Koos and has more than 10 years experience in user centered innovation and customer experience design. Within five minutes he’s able to skillfully set up a suitable project approach for your challenge and also to repair your leaking showerhead. Call it magic!
Floor has walked into Koos as a fan and never left. Full of enthusiasm she tells about Koos and how we are going to improve the world together. Floor is curious, asks questions, analyzes and structures. She always seeks the connection between the needs of your organization and the solutions from service design.
Because no one is as smart as everyone.
Kasper is managing partner at Koos Lisbon. Deep inside, he is a real Brazilian. With his open mind and warm approach, Kasper is constantly looking for ways to connect people and cultures, helped by creative design methods.
Professor Niels devours books about innovation and knows every possible design method. He gets wild from sharp value propositions and with his visualization skills he’s able to awaken all your ideas. Want to become friends with Niels? Let him hear a virtuoso guitar solo and he is all yours.
Nynke has already implemented service design thinking for several companies, and she is on a mission! She is also crazy about cars and anything related, except their air pollution.
As a seasoned product owner, Hidde knows better than anyone what is needed to create an ultimate experience. Hidde is your friend for concretizing all your digital products, including inappropriate hashtags #blessed #struggleisreal #squadgoals
With her experience abroad, at KLM, and her political education, Karen brings a cosmopolitical side to Koos! With her creative skills and a feeling for stakeholder managemenet, she even manages to land the most complex projects and ensures that deadlines are met.
Kaspar believes there is always a ‘big idea’ hidden in the challenges he is working on, and he is not satisfied until he finds it. As a talented pianist and producer DJ with a developed musical taste, it is not always easy for him to sit in one room with our Guilty Pleasure Boy Band Boris, Pim and Jeroen.
With his sharp view and quick thinking, Boris extracts new insights from complex problems within seconds. As a part-time DJ, he is also the king of musical tastelessness.
Serena is not just a service design consultant, she is also a boss in simplifying complex information in a visual way. She will visualise anything that isn’t nailed down: from conferences to travel adventures, from customer journeys to album covers.
Nathalie is inspired by the theories and methods behind creativity and service design, but above all how they can be put into practice. That makes her a very passionate and thorough service designer. Even outside work Nathalie is a powerhouse, as a frequent winner of our weekly sports challenges!
Noortje gets thrilled with enthusiasm from thinking about strategy and branding. With her down-to-earth attitude, she always manages to keep the overview in times of creative chaos, unless it’s the chaos in her wardrobe because that is way too small for her gigantic sneakercollection.
With her background in Interaction Design at TU Delft, unlimited curiosity and passion for graphic design, Emilie is our prodigy for great digital services. Her graphic talent hasn’t gone unnoticed; she presented her work at the Dutch Design Week and was recently asked to design her own postal stamp.
As an avid rugbyer, Jeroen knows what a real scrum feels like. This team player is committed to breaking through barriers together. With his experience at Heineken’s innovation department, Jeroen knows how to tackle the most challenging customers.
Artur loves to hear stories from different perspectives before rolling up his sleeves to improve customer experiences. Truly passionate about learning he can combine knowledge from economics, psychology and design to approach the most complex problems.
As office manager Paula takes care of her Koosjes. She runs the house so that the others can focus on their creative output. She teaches us so many thing every day, which includes cleaning up our junk. Besides this, Paula works out almost every day! “I almost worked out on Monday, almost on Tuesday…”
In 2009 Robbert-Jan and Jules, sitting in a rooftop garden in downtown Melbourne with a glass of whiskey in their hand, got the idea to start a company. Now, nine years later, Koos has grown to a well known service design agency with over 20 employees, two international offices and projects all over the world. We have strong roots at the Delft University of Technology – yes, we love our analytical tools and design methods – but we are also the creatives, the guys and galls that boost a meeting with energy, ask tricky questions, and the last ones to leave a party.